1. do I risk to miss my ship ?

No. All our itineraries and tour schedules are based on cruise ships’ arrival-departure times.We also invite our participants to verify a minimum time frame of 45’ before/after a tour. We specialize in shore excursions since 1965 and never had such an incident. If such an incident happens although our precautions and is due to our company’s fault we will undertake your transportation to the next port that your cruise ship will be calling.

2. how can I amend or cancel my reservation ?

If you need to amend or cancel a shore excursion contact us by email up to 7 days before departure of a shore excursion. For rest of our services consult the specific cancellation terms described with details in each section. Please read them carefully and do not hesitate to contact us for any clarification that you might need. 

3. where does my tour starts ?

Joining instructions using the latest technologies will be automatically emailed to you right after your online booking (or 48 hrs the latest for offline bookings). We also include mobile phone number of our staff on the field and/or an emergency mobile phone of our company’s operations department.

4. up until when can I book ?

You can secure your participation to one of our regular (“join a group”) shore excursions by booking up to 5 days before a departure, the latest. After this time frame online bookings will not be available but you can always request for a tour by email(subject to availability) – For private shore excursions all requests are subject to availability and can be treated up to 7 days before a tour.

 

5. what happens after payment of a service online?

After payment you will receive an automate reply mentioning all the services you have paid as well as details on your reservation. In addition, especially for shore excursion bookings, this reply will include meeting point instructions, mobile phone of the person in charge ectr. If for some reason you will not get this message after payment you are kindly asked to contact us.

6. how can I reserve for a group ?

A deposit is necessary in order to secure your group reservation corresponding to the 20% of the tour value; with the balance payable 10 days before departure.

7. do I enjoy special conditions as travel professional ?

YES. We work very often with travel professionals. We have established a specific policy offering a range of discounts to travel professionals, depending on the volume. Contact us to mail you our special terms for Travel Professionals.

8. which currency will be charged to my credit card ?

Our services are priced in EUROS (€) – if your card is issued based on a different currency the exchange rate used is determined by the credit card company.

9. are children's discounts available ?

Yes. For “Join a Group”/regular shore excursions children pay the minimum price (price without guide in any case). Infants up to 2 years old staying in their parents lap, are free of charge. For the rest of our services please let us know your children’s age and we will inform you for any discounts applied.

10. how much time does it take to get an answer after I have contacted you?

we aim to respond to your emails within 24 hours of receipt, although during peak times, national holidays and weekends we may need a little longer to reply.

11. what is the tipping policy ?

Tipping is optional. For satisfied customers an average of 2-3 € per person/day is fair enough.

12. do I benefit an insurance cover ?

Insurance cover is obligatory in Greece only during bus transfers. Our buses are fully insured. During the rest of the tour participants are strongly advised to buy their own insurance or buy our public liability insurance for 1€ per person / per tour

13. why choose achtypis tours ?

our company is active in the tourism industry since 1965, for more than 46 consecutive years. Hundreds of international companies, organizations and insitutions have entrusted us these past years. For all company details go to "about us" section or visit our clients and testimonials page

14. are online payments secure ?

all payments in our website are made through the secure environment of paypal and banks' websites

15. are there any minimum age requirements ?

For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years cannot participate without a parent or guardian except if a waiver is signed by the parent or guardian in our presence.